What is the Code?
The Consumer Code for New Homes is a mandatory Code which has been established to ensure that best practice is followed by all registered Developers in respect of the marketing, selling and purchasing of New Homes, and also sets expected standards for after sales customer care service.
It was developed to be of maximum benefit to consumers and its ultimate aim is to provide a genuine commitment to consumers to improving standards of construction and customer service in the New Homes market, recognising that part of that commitment is providing consumers with a voice when things simply don’t go according to plan when they buy a New Home.
The Code provides a clear consumer complaints process supported by an independent Dispute Resolution Scheme for consumer complaints that arise and are made in writing to us, your Developer, within two years of the date of the Completion of your New Home purchase. This is run independently by the Centre for Effective Dispute Resolution.
What does the Code Cover?
The Code covers the New Home buying process to ensure that the selling activities we engage in are of a consistently high standard. This includes:
- Pre-Purchase Stage: ensuring high standards of customer service, fair and clear documentation, adequate information provision
- Contract Exchange Stage: governing the Contract of Sale, requiring minimum standards for fair and transparent contracts, accurate information about when the property will be available and protecting deposits
- Handover & After Sales: providing minimum standards for handover and after sales processes, ensuring your health & safety and ensuring you have suitable information for maintaining and living in your property
- Complaints & Disputes: giving you access to clear, speedy and low cost dispute resolution if things don't go according to plan